Terms of Service

These terms apply when you use the HappyLiv app, the HappyLiv Resident app or this website (together, "HappyLiv"). By creating an account or using HappyLiv you agree to them. Please also read our Privacy Policy.

The service

HappyLiv is software for running rental homes, PGs, hostels and housing societies: properties and units, residents, bills, payments, requests, notices, a home marketplace and Livi, an assistant. HappyLiv is not a party to any tenancy, licence or society arrangement between owners, managers, societies and residents.

Your account

• You must be 18 or older and give accurate details. One person should hold one account.
• You sign in with a one-time code sent to your mobile number, with Google, or with email and password. Keep your phone, codes and password private; you are responsible for what happens in your account.
• Tell us at once if you think someone else has used your account.

Owners, managers and societies

• You are responsible for the data you enter about residents and others, and for having the right to share it with HappyLiv for running your property.
• You are responsible for your bills, charges, deposits and records being correct and lawful, and for your own tax and accounting duties.
• Paid plans and wallet top-ups are charged as shown when you buy them.

Payments

Online payments are processed by Razorpay under its own terms. A payment is recorded against the bill it pays once the payment partner confirms it. Refunds and disputes about rent, maintenance or deposits are between the resident and the owner, manager or society; we will help with the records we hold.

Marketplace

Listings are published by owners and managers, who are responsible for their accuracy. A tour request or booking is an arrangement between you and the listing's owner or manager.

Livi, the assistant

Livi answers from the data you can see in HappyLiv. Its answers can be wrong, so check anything important before you act on it.

Acceptable use

• Do not misuse HappyLiv: no unlawful content, no access to data that is not yours, no attempts to break, overload or scrape the service.
• Do not use another person's phone number, email or account.

We may suspend or close an account that breaks these terms or the law.

Availability and liability

We work to keep HappyLiv running and your data safe, but the service is provided "as is" and may sometimes be unavailable. To the extent the law allows, HappyLiv is not liable for indirect losses, and our total liability for any claim is limited to the fees you paid us in the 12 months before it.

Ending your use

You can stop using HappyLiv and ask us to delete your account at any time. Records that the law requires us to keep, such as bills and payments, are kept as described in the Privacy Policy.

Changes and law

We may update these terms and will tell you before a meaningful change takes effect. These terms are governed by the laws of India.

Contact

Questions about these terms: [support email].