Privacy Policy

HappyLiv helps landlords, PG and hostel owners, housing societies and their residents manage homes, bills, payments and requests. It is made up of the HappyLiv app (for owners and managers), the HappyLiv Resident app and this website. This policy explains what personal data we collect, why, who we share it with, and the choices you have. It is written to follow India's Digital Personal Data Protection Act, 2023.

What we collect

• Your account: your name, mobile number, and email address if you add one. When you sign in with a mobile number, we keep a record that you verified it with a one-time code. If you set a password, we store only a secure hash of it.
• Google sign-in: if you continue with Google, we receive your name, email address and a Google account identifier. We do not receive your Google password.
• Homes and tenancies: the properties, units, tenancies, rent, deposits and charges that an owner, manager or society enters, including the name, phone number and email of a resident they add before that resident joins.
• Bills and payments: bills, amounts, due dates and payment status. Card, UPI and bank details are handled by our payment partner Razorpay and are not stored by HappyLiv.
• Requests and files: maintenance requests, notices, photos and documents you upload, and invoices we generate.
• Livi, the assistant: the questions you ask Livi and its answers.
• Marketplace: if you request a tour or book a home, your name, phone number and the details of your request.
• Device and usage: a push-notification token for your device, your notification choices, and technical logs such as IP address and request times, which we use to keep the service secure.

How we use it

• To create your account, sign you in and keep it secure, including verifying your phone number and stopping repeated failed sign-ins.
• To run the service: link you to your home, show your bills, record payments, and handle requests and bookings.
• To send you notices about bills, payments and requests by push notification, SMS, WhatsApp or email, as you choose in settings.
• To answer your questions in Livi, using only data you are allowed to see.
• To fix problems, prevent misuse and meet legal duties, such as keeping financial records.

We do not sell your personal data, and we do not use it for third-party advertising.

Who can see it

• Your home's owner, manager or society sees your tenancy or flat, your bills, payments and requests, so they can run the property.
• Service providers who process data for us: Google Firebase (phone number verification), Google Sign-In, Razorpay (payments), Cloudinary (photos, documents and invoices), Railway and Render (hosting), Expo (app updates and push notifications), Google Gemini (answering Livi questions), and our SMS, WhatsApp and email providers.
• Authorities, when the law requires it.

How long we keep it

We keep your data while your account is active. When you ask us to delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law, such as bills and payment records, which are kept for as long as Indian tax and accounting law requires.

Your rights and choices

• See and correct your details in the app's settings, or ask us for a copy of your data.
• Ask us to delete your account and personal data by writing to [support email] from your registered email, or from the app's support contact using your registered number.
• Turn notification channels on or off in settings.
• Withdraw consent at any time; this does not affect what was done before.
• Nominate another person to act for you, and raise a grievance with us and then with the Data Protection Board of India.

Security

Data travels over encrypted connections. Passwords are stored as one-way hashes, sign-in sessions expire, and access inside an account is limited by role. No system is perfectly secure, so please keep your phone and one-time codes private.

Children

HappyLiv is meant for people aged 18 and over. We do not knowingly collect data from children.

Changes to this policy

If we change this policy in a meaningful way, we will tell you in the app or by email before it takes effect.

Contact and grievances

Questions, requests and complaints: [support email]. Grievance Officer: [name of the grievance officer]. We reply within 7 days and resolve grievances within 30 days.